The Manager Framework

Most Manager’s and Team Leaders are committed to motivating and directing their team to achieve high performance. But sometimes rather than managing the day, it can feel like the day is managing you!

Especially when you are working from home, external distractions like answering the door and letting the dog out can add to all the other interruptions that you may have on a daily basis; dealing with system failures, last minute requests, absence, emails – which all constantly de-rail the best of intentions and can leave you feeling frustrated and at times over whelmed at the end of the day.

The Manager Framework creates a structure and routine that enables managers to focus on the key activities that will enable them to be more productive and able to effectively engage, motivate and lead their team.

Creating Your Framework

By creating a Manager framework, you will feel in control of your day rather than your day controlling you!

Your framework should be a list of the most important routine tasks which you carry out in the performance of your job along with the key meetings and activities which are fundamental to your role.

This guide will help you to create your own personal Manager Framework – 10 Steps To Creating Your Manager Framework

Manager Framework Video

Active Manager categories

If you were to divide a typical day (averaged over several weeks) into time, the activities of a manager would fall roughly into the categories below:

Active Management

  • Actively monitoring or coaching staff in order to maintain or improve team morale and performance
  • Time spent in meetings that improve customer satisfaction, improve performance and resolve issues which are preventing team members from performing
  • Time spent planning to ensure tasks and activities both for yourself, your team and individuals are effective and aligned with business goals
  • Time spent in effectively analysing data and reports to pro-actively drive performance

Passive Management

  • Effectively dealing with queries and requests that are instigated by team members

Direct Work

  • Carrying out work that is also carried out by the team e.g. progressing an order, taking calls, dealing with a customer. This would usually be because of high work volumes or the low skill of a team member who requires further training


  • Carrying out administrative duties, completing paper work or reports that do not directly relate to improving team performance or improving customer service
  • Responding to emails which do not directly relate to improving team performance or improving customer service

Ineffective Work or Lost Time

  • Time spent on activities not having a direct impact on the team or their performance
  • Attending ineffective meetings
  • Carrying out re-work due to errors, or double entry of data
  • System down-time
  • Any activity which has a negative impact on team morale/performance which could have been avoided with improved contingency planning

Regularly reviewing and assessing exactly how much time you are spending in each category allows you to critically evaluate how you are spending your time so that you can adjust your framework to focus on the activities that help you to become more effective.

How Do You Currently Spend your Day?

CategoryCurrentlyWould Like To
Active Management
Passive Management
Direct Work
Ineffective/Lost Time

Manager Framework Guide

The Manager Framework Guide provides some handy hints and tips to developing your manager routines- The Manager Framework Guide